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Frequently Asked Questions

Find answers to common questions about our artworks, framing options, shipping, production timeframes, certificates of authenticity and more.

Artwork & Materials

What makes Ollie & Fox Studio artworks unique?

Every artwork is created from original designs by artist Stephanie Duffieux and produced using premium gallery-quality materials. Each piece is thoughtfully crafted to bring colour, texture, and character into your home, transforming everyday spaces into something truly special.

What materials do you use?

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Will the colours match what I see on the screen?

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Ordering & Production

How long will my order take?

Every artwork is made to order.

Most orders are dispatched within 10 business days of approval. Larger framed pieces or complex orders may require a few additional days.

Once shipped, delivery times vary depending on your location.

Is every artwork made to order?

Yes. Every Ollie & Fox Studio artwork is professionally made to order once your purchase is placed. This allows us to produce each piece specifically for you, ensuring exceptional quality and craftsmanship while reducing unnecessary waste.

Can I request a custom size?

If you're looking for a specific size or have a commercial project in mind, please contact us and we'll do our best to assist.

How do I choose the right size?

Each product page includes a range of sizes to suit different spaces, from smaller statement pieces to large-scale feature artworks. We recommend measuring your wall space and comparing it to the artwork dimensions before ordering.

If you're unsure which size will work best, we're happy to help. Simply send us a photo of your space and we can provide a complimentary digital mock-up to help you visualise the artwork in your home before purchasing.

Framing & Installation

What print options are available?

Rolled Canvas – ideal for customers who wish to arrange their own framing.
Stretched Canvas – professionally stretched over FSC-certified New Zealand pine stretcher bars and ready to hang.
Framed Canvas – stretched canvas presented in a premium hardwood float frame and delivered ready to hang.

Is the artwork ready to hang?

Stretched and framed canvas artworks arrive ready to hang.

Rolled canvas artworks are supplied unstretched and unframed, allowing you to arrange framing locally.

Limited Editions

Are your artworks limited edition?

Some artworks are released as limited editions, while others are available as open editions.

Limited edition releases are produced in strictly limited quantities and include a Certificate of Authenticity. Once a limited edition sells out, it will not be reproduced.

Open edition artworks may remain available for purchase, however every piece still includes a Certificate of Authenticity.

Does every artwork come with a Certificate of Authenticity?

Yes. Every artwork, whether open edition or limited edition, includes a signed Certificate of Authenticity.

Shipping

Do you offer free shipping?

Yes. We offer complimentary shipping Australia-wide on all artwork orders.

Do you ship internationally?

At this stage, Ollie & Fox Studio primarily services customers within Australia. International shipping options may become available in the future.

Returns & Warranty

Can I return my artwork?

As each artwork is custom made to order, we do not accept returns or exchanges for change of mind.

If your artwork arrives damaged or defective, please contact us within 24 hours of delivery with photographs of the issue and we will arrange a replacement at no additional cost.

What if my artwork arrives damaged?

We take great care in packaging every order, however if your artwork arrives damaged, please contact us within 24 hours of delivery and provide clear photographs of the damage, the packaging, and the shipping label. Once reviewed, we will arrange a replacement at no additional cost.

Still Have a Question?

Can't find the answer you're looking for? We'd love to hear from you. Whether you have a question about an artwork, sizing, framing options, shipping, or a custom request, simply fill out the form below and we'll get back to you as soon as possible.

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